The EPC Customer Stakeholder Forum (CSF) representing the EPC and customer organisations acting on a European level have prepared a set of questionnaires to investigate the actual experience of users inputting the IBAN and the BIC.

IBAN is a problem in a number of countries who still use old bank coordinates. The two main reasons for this are that IBAN is not yet mandated by national law in these countries, and that they do not have the IBANs for their suppliers and IBANs cannot be safely obtained from BBAN by a safe algorithm.

The first problem will be solved when the SEPA end date is fixed. The second, however, requires cooperation among customers, suppliers and banks and, possibly, a smart solution like the one implemented in Italy where corporates receive IBAN updates directly from banks.